What is the customer portal?

The Customer Portal provides a convenient way to view your current and past support tickets. You can access it using the Customer Portal link in the Help Centre header or by visiting:
https://help.1lifesoftware.com/portal

What You Can Do in the Portal
The portal allows you to:

• Create new support tickets
• Review all open tickets
• Look back at closed or historical tickets
• Track updates and replies in one central place

Accessing the portal isn’t required to get help. You can always submit a new support request at any time using the Submit a Support Ticket link above (see this article for more info). The customer portal is simply an additional tool that can be helpful if you send in multiple requests or want an easy view of your ticket history.

Thank you for choosing to work with us — we appreciate the opportunity to support you.